Shipping policy

SHIPPING POLICY

At Chaos Co, we know you want your gear fast — so we ship all orders with Australia Post to keep your chaos moving.

PROCESSING TIMES

All orders are packed and dispatched within 1–3 business days.

During launches, sales, or holiday periods, processing times may be slightly longer due to high order volumes.

Once your order has been shipped, you’ll receive a confirmation email with tracking details.

SHIPPING WITH AUSTRALIA POST

We ship all Australian orders via Australia Post Standard or Australia Post Express depending on the shipping option selected at checkout.

Estimated Delivery Times

Standard Shipping

NSW Metro: 2–5 business days
Interstate Metro: 3–7 business days
Regional Areas: 5–10 business days

Express Shipping

Metro Areas: 1–3 business days
Regional Areas: 2–5 business days

Please note these timeframes are estimates provided by Australia Post and may vary during peak periods.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time — keep an eye on our socials for updates.

TRACKING YOUR ORDER

Once your order is dispatched, you’ll receive an email containing your Australia Post tracking number so you can follow your parcel every step of the way.

LOST OR DELAYED PARCELS

Once parcels are handed over to Australia Post, delivery times are outside of our control.

If your parcel is delayed, missing, or marked as delivered but cannot be located, please contact Australia Post directly first using your tracking number.

If you still need help, contact us at:

hello@chaoscolabel.com