Shipping

Thanks for shopping with Chaos Co. We know you're excited to receive your order, and we're committed to getting your order packed and on its way as quickly as possible.

All orders are shipped from Australia and include tracking.

Processing Times

Orders are typically dispatched within 1–3 business days.
During collection launches, sales, public holidays, and peak periods, dispatch times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email with tracking details.

Australia

Standard Shipping

$10 AUD Flat Rate

Express Shipping

$15 AUD Flat Rate

Free Express Shipping

FREE on orders over $150 AUD

Estimated delivery times:

Standard: 2–8 business days
Express: 1–4 business days

Delivery times may vary depending on your location and carrier delays.

New Zealand

Standard Shipping

$16 AUD Flat Rate

Express Shipping

$25 AUD Flat Rate

Free Shipping

FREE on orders over $250 AUD

Estimated delivery times:

Standard: 5–10 business days
Express: 3–7 business days

United States

Standard Shipping

$30 AUD Flat Rate

Free Shipping

FREE on orders over $300 AUD

Estimated delivery times:

Standard: 6–14 business days

Please note that delivery times may vary due to customs processing and local postal services.

International Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.

These charges are the responsibility of the customer and are not included in the product or shipping costs charged by Chaos Co.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

If you have not received tracking details within 3 business days of placing your order, please contact us at:

hello@chaoscolabel.com

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.

Chaos Co cannot be held responsible for parcels delayed, lost, or returned due to incorrect or incomplete shipping information supplied by the customer.

If you notice an error in your address, please contact us immediately at hello@chaoscolabel.com.

Lost or Delayed Parcels

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

While we will always do our best to assist, Chaos Co is not responsible for delays caused by postal services, customs processing, weather events, or other circumstances beyond our control.